Learn how Parallel Technologies’ Client Success Manager helped MIA maximize its security investment by unlocking the full potential of its platform.
Notable Security Enhancements:
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Fully automated visitor counting, saving 14 hours per week of manual labor.
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Faster implementation of security upgrades, reducing delays that previously stretched into months.
“Parallel’s Client Success Manager didn’t just optimize our security system—they showed us how to unlock features we already had. Automating visitor tracking alone is saving us 56 hours a month, allowing our team to focus on more critical tasks.” – Todd Jones, Head of Security, Minneapolis Institute of Art
The Client
The Minneapolis Institute of Art (MIA) is a premier art museum dedicated to enriching the community through its extensive collection and exhibitions. Parallel Technologies partnered with MIA to help them modernize and fully utilize their security platform, ensuring the museum’s assets and visitors are protected efficiently.
The Challenge
How MIA’s Security Investment Fell Short Without Proper Utilization and Strategic Guidance
The Minneapolis Institute of Art had relied on a previous security integrator, but they found themselves stuck in a reactive service model. MIA’s systems were underutilized due to inadequate training and a lack of strategic guidance, leaving their team unable to capitalize on the technology they had invested in. Key challenges included:
Inefficiency: Security staff manually tracked visitor counts despite having technology that could automate the process.
Delays: Projects approved for implementation were frequently postponed due to poor responsiveness.
Underutilization: Critical features of MIA’s Genetec platform were either unknown or not implemented correctly.
Recognizing the need for a proactive partner to help them fully utilize their system, MIA sought Parallel Technologies for their expertise and client-focused approach.
“We struggled with slow response times, unresolved technical issues, and a lack of visibility into the capabilities of our system. Parallel’s Client Success Manager helped us break through that barrier and gain real control.” – Todd Jones
The Solution
How a Client Success Manager Helped MIA Overcome Security Challenges and Maximize System Utilization
Parallel Technologies addressed MIA’s challenges by assigning a dedicated Client Success Manager (CSM) to act as a trusted advisor and hands-on resource for the museum’s security needs. The CSM played a pivotal role in helping MIA close the consumption gap by:
Identifying and Unlocking Hidden Value: The CSM analyzed MIA’s existing systems and identified underutilized features, such as the automated people-counting tool, saving 14 hours of weekly staff time that had previously been spent on manual tracking.
Providing Proactive Support: The CSM ensured MIA’s team was equipped with the knowledge and tools to fully leverage their Genetec platform, such as automating alarm notifications and optimizing camera configurations.
Delivering Strategic Guidance: The CSM prioritized solutions that aligned with MIA’s goals for efficiency, responsiveness, and innovation, helping them better prepare for future challenges.
Through ongoing communication and a hands-on approach, the CSM ensured MIA’s systems worked for them—eliminating inefficiencies and unlocking the platform’s full potential.
“Parallel’s Client Success Manager helped us fully leverage our security investment by reconfiguring access control and optimizing surveillance. Their strategic guidance immediately improved efficiency and eliminated security gaps.”– Todd Jones
Results
The Impact of Strategic Security Optimization on MIA’s Operations
Parallel Technologies’ Client Success Manager demonstrated how bridging the consumption gap can transform security outcomes for clients. By empowering MIA with the knowledge and tools to fully leverage their investment, the CSM ensured MIA’s systems worked smarter, paving the way for ongoing efficiency and innovation. With Parallel Technologies’ Client Success Manager, the Minneapolis Institute of Art experienced transformative outcomes, including:
Increased System Utilization: Previously untapped features, such as automated reporting and alarm functionality, were fully implemented, improving efficiency and effectiveness.
Time Savings: Automating visitor tracking saved 14 hours of manual work each week, allowing security staff to focus on higher-value tasks.
Looking ahead, MIA plans to further collaborate with their CSM to enhance their security operations and integrate their solutions during their upcoming renovation.
“Before partnering with Parallel, we didn’t have a clear roadmap for improving our security infrastructure. Their Client Success Manager helped us take full advantage of our existing technology by automating reports, refining access control, and improving camera coverage. Now, we’re in a much stronger position to proactively manage security and address potential risks.”