Managed Services

After Parallel Technologies completes your project, we provide Day 2 Support through our Managed Services team.

We understand the latest technologies, industry best practices, and regulatory requirements. By leveraging our expertise, clients can ensure that their security infrastructure is designed, implemented, and managed effectively. Here’s an overview of our support services offered:

Troubleshooting

Parallel Technologies offers troubleshooting assistance to address any issues or problems that may arise with your technology infrastructure. Our team of experts will diagnose the problems and provide solutions to resolve them efficiently.

Knowledge Transfer

Parallel Technologies facilitates knowledge transfer by sharing expertise and best practices with your team. This ensures that your staff is equipped with the necessary knowledge and skills to effectively manage and maintain the technology infrastructure.

Access Control Panel Battery Replacement

If your technology infrastructure includes access control systems with battery-powered control panels, Parallel Technologies can assist with battery replacements to ensure uninterrupted operation and security.

Health Assessment

Regular health assessments are conducted to evaluate the performance and overall health of your technology infrastructure. This assessment helps identify any potential issues or areas for improvement, allowing proactive measures to be taken.

Server Software and Firmware Updates

Parallel Technologies manages server software updates to keep your systems up to date with the latest patches, security fixes, and feature enhancements. Regular updates help maintain system stability, performance, and security. In addition to server software, we ensure peripheral devices such as cameras, door access, or other hardware components have the latest software or firmware updates. This helps optimize their performance and compatibility.

Physical Security Hardware Break Fix or Replacement

Parallel Technologies provides support for physical security hardware, including break-fix services or replacement of faulty hardware components. This ensures that your security systems remain functional and reliable.

Through these Managed Services, Parallel Technologies aims to provide ongoing support and maintenance to optimize the performance, security, and reliability of your technology infrastructure. This allows you to focus on your core business operations while having the assurance that your IT systems are well-managed and supported.

Managed Services support at Parallel Tech