Eden Prairie, MN – Parallel Technologies, a leading security integrator with over four decades of expertise, is excited to announce that they have won the Excellence in Business Award for Customer Experience, awarded by the National Systems Contractors Association (NSCA). This recognition will be given to them at the upcoming NSCA Business and Leadership Conference in Irving, TX on February 27th.
The NSCA Excellence in Business Award highlights organizations that demonstrate exceptional business practices in the commercial integration sector. The NSCA, a notable advocate for the integration industry, supports professionals ranging from systems contractors and integrators to product manufacturers and allied professionals. This award underscores Parallel Technologies’ dedication to enhancing the customer experience and its significant contributions to the industry’s standards of excellence.
Parallel Technologies’ unwavering commitment to superior customer service has been a key driver of its success, setting it apart in a competitive landscape. At the core of Parallel’s customer-centric approach is the role of the Client Success Manager, a pivotal position dedicated to ensuring clients fully leverage their security platforms for optimal outcomes. “In recognizing a usage gap between the implementation of advanced security technologies and the actual utilization by clients, Parallel Technologies underwent a strategic shift to help clients to operationalize their security operations. This shift involved the creation of a new role within the company, the Client Success Manager, dedicated to working closely with client’s post-implementation to ensure the effective use of security solutions to maximize efficiencies” says Dale Klein, President of Parallel Technologies.
Klein says, “As President, I am honored to accept this industry award for exceptional customer experience on behalf of our dedicated team. It is a testament to our unwavering commitment to putting our customers first and continuously striving for excellence in every interaction. This recognition fuels our resolve to innovate, improve, and exceed expectations as we continue to serve and delight our valued customers.”
Adding to the excitement, Parallel’s Director of Delivery, Sam Neuenschwander, will be participating in a panel discussion on the opening night of the conference, February 27th. This involvement underscores Parallel’s active engagement in industry dialogue and its commitment to sharing knowledge and best practices with peers.
Parallel Technologies invites attendees of the NSCA Business and Leadership Conference to join the panel discussion and learn more about the company’s innovative approaches to customer service and security integration.
About Parallel Technologies
Parallel Technologies specializes in providing intelligent building solutions to a wide range of organizations, schools, and businesses. They understand that each client has unique needs and challenges, and they tailor their solutions to meet the client’s specific requirements. Whether it’s delivering physical security solutions, providing IT smart hands support, implementing smart building solutions, or enabling seamless wireless communications, Parallel Technologies is dedicated to improving the lives of people through our intelligent building solutions.
About the National Systems Contractors Association (NSCA)
The NSCA is the leading not-for-profit association representing the commercial integration industry. Dedicated to serving its members by providing education, advocacy, and networking opportunities, the NSCA is committed to strengthening the industry and ensuring the success of its members in the evolving marketplace.
Contact Information:
Madison Olson – Marketing and Communications
Parallel Technologies
7667 Equitable Drive
Eden Prairie, MN
952-920-7185
[email protected]
www.ptnet.com