Industry
Art + Entertainment
Challenge
The Minneapolis Institute of Art faced challenges fully utilizing their security investments due to inadequate training and limited strategic guidance. This resulted in inefficient manual processes, delayed security improvements, and underutilized technology.
Results
Parallel Technologies' Client Success Manager helped the Minneapolis Institute of Art significantly enhance their security operations by fully utilizing existing system features and automating critical processes. This approach led to increased efficiency through automated reporting and improved alarm management, as well as substantial time savings—56 hours per month—by eliminating manual visitor tracking.
Key Product
Client Success Manager
"Parallel’s Client Success Manager didn’t just optimize our security system—they showed us how to unlock features we already had. Automating visitor tracking alone is saving us 56 hours a month, allowing our team to focus on more critical tasks.”
The Client
The Minneapolis Institute of Art (MIA) is a premier art museum dedicated to enriching the community through its extensive collection and exhibitions. Parallel Technologies partnered with MIA to help them modernize and fully utilize their security platform, ensuring the museum’s assets and visitors are protected efficiently.The Struggle to Unlock the Full Potential of Security Investments
The Minneapolis Institute of Art (MIA) had made significant investments in its security infrastructure, but a lack of proper guidance left critical features underutilized. Their existing security system had capabilities that weren’t being leveraged, leading to inefficiencies and gaps in security coverage. Projects that were approved for implementation often faced delays, and staff struggled with manual processes that could have been automated. “We struggled with slow response times, unresolved technical issues, and a lack of visibility into our own security operations,” said Todd Jones, Head of Security at MIA. Recognizing the need for a more proactive approach, MIA partnered with Parallel Technologies to optimize its security strategy.
A Hands-On Approach to Security Optimization
To help MIA bridge the gap between investment and practical application, Parallel Technologies assigned a dedicated Client Success Manager (CSM). The CSM took a hands-on approach, evaluating MIA’s security infrastructure and identifying ways to optimize its use. One of the first major wins was unlocking the automated people-counting tool, which had previously gone unused. By automating visitor tracking, MIA was able to save 56 hours per month, freeing up staff to focus on higher-priority tasks.
Beyond automation, the CSM worked closely with MIA’s team to optimize access control settings and reconfigure surveillance cameras to eliminate blind spots. “Parallel’s Client Success Manager helped us fully leverage our security investment by reconfiguring access control and optimizing surveillance,” Jones explained. “Their strategic guidance immediately improved efficiency and eliminated security gaps we didn’t even know existed.”
"Before partnering with Parallel, we didn’t have a clear roadmap for improving our security infrastructure. Their Client Success Manager helped us take full advantage of our existing technology by automating reports, refining access control, and improving camera coverage. Now, we’re in a much stronger position to proactively manage security and address potential risks.”
The Long-Term Impact of Smarter Security Management
With the guidance of Parallel Technologies’ CSM, MIA transformed how it managed its security operations. Previously untapped features, such as automated reporting and alarm functionality, were fully implemented, improving both efficiency and system effectiveness. Security staff now had more time to focus on critical tasks rather than performing manual work. “Before working with Parallel, we lacked the ability to quickly adapt our security settings, leaving us vulnerable to gaps in coverage and slow response times,” Jones said. “With their guidance, we streamlined access control, optimized surveillance, and saved 56 hours per month through automation.”
With Parallel Technologies’ Client Success Manager, the Minneapolis Institute of Art experienced transformative outcomes, including:
Increased System Utilization: Previously untapped features, such as automated reporting and alarm functionality, were fully implemented, improving efficiency and effectiveness.
Time Savings: Automating visitor tracking saved 56 hours of manual work per month, allowing security staff to focus on higher-value tasks.
Looking forward, MIA sees its partnership with Parallel Technologies as an ongoing effort to continuously refine and advance its security strategy. With a renovation on the horizon, MIA’s security operations will evolve alongside its infrastructure, ensuring that technology is leveraged to its fullest potential.